Support

Pemlo support can help with

• technical problems with the iOS app or Customer Portal;
• connecting, using or revoking Pemlo in ChatGPT or another supported AI host;
• account access and security concerns;
• Pemlo Pro activation, Restore or backend synchronization after an Apple-confirmed purchase;
• Privacy Policy questions, data requests and AI-permission questions; and
• an error page’s support reference.

Use Manage Subscription in the app or Apple settings to change or cancel Apple renewal. Deleting a Pemlo account does not cancel Apple billing. Support cannot manually grant Pro or move a subscription without a verified explicit Restore.

Contact the sending Business about

• the document’s items, scope, amount, tax, terms or due date;
• work quality, scheduling, refunds, payment or a commercial dispute;
• who sent the document or whether a recipient is authorized; and
• a replacement or corrected Estimate, Invoice, PDF or private link.

Pemlo is the technical service provider and cannot change a Business’s document or resolve its underlying commercial dispute.

Protect private information

Do not email a private Customer Portal URL, OAuth authorization code, access or refresh token, complete plugin tool payload, bank-account details, receipt, StoreKit signed transaction, transaction identifier or complete document. If ChatGPT, another AI host or an error page shows a sanitized Pemlo support reference, send only that reference and a short description of what happened. Pemlo may ask for additional limited information through a safer process if needed.

Response times

Pemlo reviews support email as available. No 24-hour coverage or response-time guarantee is offered.